Quality control

See also: Quality, Control

The quality control is an aspect of the Gestion of quality.
Systematic research on improvement of quality was mainly undertaken by the American industrialists during the 20th century. She knew a world diffusion at the time of the assistance with the effort of war undertaken by the the United States starting from 1946, with a key stage in Japan, in particular. Its integration in Europe and France, later, will start during the Années 1990, under the impulse of the Norme S on quality.

General direction

  • Direction first: manner of being, good or bad, of something, characteristic state. What makes the merit of somebody, aptitude.

  • common Direction: aptitude to satisfy waitings and the needs for a product, a service. All that can be improved.
  • qualities of a person are her specific attributes, in particular its Patronyme, name and birthplace, its activity, its states of service (what it makes like the others) and exploits (what it does moreover than the others)…

Within the industrial framework

  • mechanical quality is the aptitude of a machine element to respect the specifications dimensional, geometrical, of structure and surface quality of a Schedule of conditions (Draftsmanship, contract of phase).
  • the Gestion of quality is a discipline of Management aiming at obtaining quality in a context of production of services or goods.
  • Definition of the ISO: Quality is defined like " aptitude of a whole of intrinsic characteristics to satisfy exigences" (standard ISO 9000:2000). It is also specified that the requirements are needs or waitings which can be expressed, usually implicit or imposed.
  • quality implies a measurement of the satisfaction of the user of a product or a service.
  • In a company or an organization, quality is defined according to the Besoins and of waitings for the customers. Quality is also defined according to precise criteria and relates to all the sectors of the Entreprise such as the produced, the services, the Stratégie, the process, the Ressources, the Indicateurs of organisational performance, the Gestion, as well as information on the customers and the organisational Environnement.

Management

The adoption by a company of a policy of “quality” can have several directions. At the very least, it is necessary to distinguish two homonymies with the quite distinct directions:

  • quality in the traditional sense of the term. It translates as complex and different concepts as " fiable" , " fact with materials nobles" , " fact by people very expérimentées" , " solide" , " endurant" , etc which all characterize " qualités" being able to satisfy the end user.
  • the Management of quality - standards ISO 9000: it is not any more of the characteristics about a product but of the installation in a " organisme" , whatever it is, of an organization directed towards the satisfaction of an entity, generally called " client" , which is the final recipient of the activity of this organization. That must thus pass by a preliminary stage of precise definition of the role of the organization (which is its " métier"?), of identification of its customers and determination of their needs. It is thus initially and above all the management of company. The installation of a system of management of quality in accordance with the standard ISO 9001 will give its whole effectiveness only if it corresponds to a major will of the leader to improve his organization. And if it is really implied there.

See also

* Control (industry)

External bonds

Simple: Quality

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